Frequently Asked Questions
Membership

Who can join Show Crew Network?
Any production industry professional or Company anywhere.


What markets does Show Crew Network serve?
Show Crew Network is nationally based and serves the Continental United States.


Can international Companies use Show Crew Network to hire Crew Members for jobs in the U.S.?
Yes, but all transactions are handled in US Dollars.


Is it free to set up a profile?
Yes, its free for both Companies and Crew Members.


Who sets Crew Member’s rates?
Crew Members are responsible for setting their own day rates and Touring rates as well as per diem.  Crew Members can also opt for a 4 hour minimum or a 10 hour minimum.


Are Crew Member’s rates negotiable?
Show Crew Network allows Companies to make payment offers to Crew Members, but it’s at the Crew Member’s discretion to decide whether or not to accept them.


Are there costs for Companies using Show Crew Network?
Yes, Companies pay a 1% service fee for usage and a 3.9% Escrow fee per transaction.


Are there costs for Crew Members using Show Crew Network?
For Crew Members, there is a $1 escrow disbursement fee per transaction.


Is my personal information secure on Show Crew Network?
Absolutely.  Show Crew Network has gone to great lengths to safeguard all data entered on the site and uses up to 256 Bit encryption algorithms.  Show Crew Network is also SSL verified and caries the maximum SSL certification.


How is my account information safeguarded?
In order to provide an extra level of protection Show Crew Network secures your financial information on separate servers.  Financial gateways are provided by Chase Bank.


Do Crew Members have to enter their Social Security Numbers?
Crew Members do not have to enter their Social Security Numbers until they’re booked on a gig that pays over $600 at which point they will receive a prompt to enter it.


Do Companies have to enter their F.E.I.N numbers?
Companies don’t have to enter their F.E.I.N. numbers until they book crew.


Can I book union labor through Show Crew Network?
Show Crew Network is not a union contractor,  however any production industry professionals are welcome to join the site.  It is the sole responsibility of the Companies to understand and book labor within union rules, regulations and jurisdictions.  Show Crew Network is not responsible for any outside costs associated with union labor such as dues, health and welfare funds, vacation funds, retirement funds, insurance or any other cost.


How do I know if a Crew Member is available for a job?
Crew Members can update a calender on their homepage with their availability.  When a Company searches for a Crew Member only Crew Members who are available for the date(s) will turn up in the search results.

 

Registration
What if I don't recieve my activation email?
If you don't recieve your activation email, check your junk or spam box in case it went there. 
If it's not there, please email admin@showcrewnetwork.com.
Events, Shoots and Tours

What is the difference between booking an Event/Shoot and a Tour?
There are two main differences between Events/Shoots and Tours.  The first difference, is that when setting up a Tour and searching for crew only Crew Members who have selected that they are willing to Tour in their profile will be shown.  The second, is that Crew Members are paid according to their weekly rate vs. their hourly/day rate.


Can I book multi-day Events?
Yes. Click on the “book Event crew”  and enter the dates for the Event or Shoot for each position.

Booking Events or Shoots

How do I book Crew Members for Events/Shoots?

1Create an Event

  • Click on the “Book Event Crew” link on your homepage (Company).
  • Enter the basic information about the Event or Shoot.
  • Select the discipline of the Crew Member your looking for
  • Enter the type of call (day, load in, show, strike) and the dates and times of the call
  • Enter any additional calls or dates for the job (use the add call button).
  • Add as many additional Crew Members and call times as your Event or Shoot requires.
  • Click the save Event details button which will bring you to the Event/Shoot Details page for that job.

2Search for Crew

  • On the Event/Shoot Details page, click on the “Search for Crew” button for each position and review available Crew Members.
  • Choose a Crew Member and click the “Book Crew Member” button which will take you to the booking page.

3Book a Crew Member

  • Review/edit and then submit the offer to the Crew Member.

4Repeat steps two and three until all of the positions have been filled and offers sent to each of the Crew Members.

5Crew Members will now receive emails and or text messages notifying them of the job offer and have to respond within the time limit you have set up within your profile.

Can I modify Event information?
Yes. Click on an Event on your homepage to go to the Event details page and click the “Edit Event Details” button.

Can I change call times?
Yes. Click on an Event on your homepage to go to the Event details page and click the “Edit Position” button for the Crew Member whose position you would like to edit. Confirmed Crew Members will be notified of the changes via email.

Can I cancel a position?
Yes. Click on an Event on your homepage to go to the Event details page and click the “Edit Position” button for the Crew Member whose position you would like to cancel and then click “Cancel This Position”.

What is the difference between the call types (day, load in, show, strike) on the Book Crew For an Event/Shoot page?
The system handles all calls the same way. We provide the more specific call types (load in, show, strike) if you want to organize your calls accordingly. It also helps the Crew know what to expect when they receive the offer.

Booking Tours
How do I book crew for Tours?

1Create a Tour

  • Click on the “Book Tour Crew” link on your homepage.
  • Enter the basic information about the Tour.
  • Select the discipline of the Crew Member your looking for.
  • Enter the the dates for the Tour.
  • Add as many additional Crew Members as your Tour requires.
  • Click the save Tour details button which will bring you to the Tour details page for that job.

2Search for crew

  • On the Tour details page, click on the “search for crew” button for each position and review available Crew Members.
  • Choose a Crew Member and click the “Book Crew Member” button which will take you to the booking page.

3Book a Crew Member

  • Review/edit and then submit the offer to the Crew Member.

4Repeat steps two and three until all of the positions have been filled and offers sent to each of the Crew Members.

5Crew Members will now receive emails and or text messages notifying them of the job offer and have to respond within the time limit you have set up within your profile.


Can I modify Tour information?
Yes. Click on a Tour on your homepage to go to the Tour details page and click the “Edit Tour Details” button.

Can I change call times?

Yes. Click on an Tour on your homepage to go to the Tour details page and click the “Edit Position” button for the Crew Member whose position you would like to edit. Confirmed Crew Members will receive email notifications of the changes.

Can I cancel a position?

Yes. Click on an Tour on your homepage to go to the Tour details page and click the “Edit Position” button for the Crew Member whose position you would like to cancel and then click “Cancel This Position”.

How long does a Crew Member have to respond to a job offer?

Companies set how long Crew Members have to respond to their offers in there profile. (The default is 7 days for Tours).

Can I search for Crew Members by name?

Yes. Follow the booking procedure above and when you search for Crew Members you can enter the name(s) of Crew Members you have worked with before for each position.
Escrow System

What is the Show Crew Network Escrow Payment system?
Show Crew Network offers a fully automated payment system for Companies and Crew Members based on an Escrow System. The system allows Companies to deposit funds with a check or credit card into a secure  bank account where they’re held until 7 days after the job is complete or, in the case of Tours, a weekly payment is due to a Crew Member.

Do I have to use the Show Crew Network escrow system to pay/get paid?
Yes, we have set up the system in the interest of both parties.  Crew Members are guaranteed payment for their work and it greatly simplifies the payment process for Companies.

How does the Escrow System work for Events/Shoots?
Companies deposit funds into the Show Crew Network Escrow account by credit card or check.  The funds are held in escrow until seven days after an Event/Shoot is complete at which point they are automatically disbursed to  Crew Members by check or pay pal.

How does the escrow system work for Tours?
The Company sets up an automatic escrow transaction for the duration of the Tour.  Seven days prior to the start of the Tour the Company’s credit card or checking account will be auto debited for the first week of payment due to Crew Members and Show Crew Network.  This auto debit will continue until the Tour is complete.  Every Friday funds are dispersed to a Crew Member via Check or Pay Pal.  For short weeks the Crew Member’s pay will be prorated based for actual days worked.

What type of payments does Show Crew Network accept?
Show Crew Network accepts both electronic checks and credit cards.

How does Show Crew Network disburse funds to Crew Members?
Show Crew Network disburses funds via check sent by USPS or by Pay Pal.

How long does it take to receive funds once they’ve been disbursed?
Funds dispersed through Pay Pal may take up five days to complete the transfer process. Delivery times for funds disbursed by check via USPS will vary.

Are my funds safe in Escrow?
Yes. All funds held in Escrow are kept in an FDIC insured escrow account at Chase Bank.

Supplemental Invoicing

What is a Supplemental Invoice?
Crew Members can issue Supplemental Invoices when they work additional hours, have   out of pocket expenses or need to bill for equipment or anything else not covered in the original job offer.

How do I create a Supplemental Invoice?
In order to create a Supplemental Invoice the Event, Shoot or Tour needs to be complete. Crew Members can then log into their account and go to past Events/Shoots or Tours and click on the Create Supplemental invoice button, fill in the necessary information and click Save Invoice.  The invoice will now be sent to the Company.

What are the “Approved On Site” and “Date Signed”  fields for?
In order to submit a Supplemental Invoice it has to be approved and signed on site by an authorized member of the Company that hired the Crew Member.  Enter the name of the person who signed the form (use the link on the Crew Homepage to download and print the form) and the date they signed it.  Show Crew Network will only attempt to enforce Supplemental Invoices on a Crew Members behalf if they can produce a Company signed copy.

How is an Employer notified of a Supplemental Invoice?
Once a Crew Member submits the Supplemental Invoice the Company will receive an email notification.

How long does a Company have to pay a Supplemental Invoice?
Companies must either pay or dispute a Supplemental Invoice within 7 days.

Where can outstanding Supplementary Invoices be found?
Unpaid Supplemental Invoices will appear on a Company’s homepage just below the menu bar.

How do I pay a Supplemental Invoice?
Click on the link for the invoice under Supplemental Invoice and follow the payment procedure.

How do I dispute a Supplemental invoice?
Click on the link for the invoice under  Supplemental Invoice and  then click the dispute link. You will then be prompted to send a message to the Crew Member with the dispute which will also be sent to the administrator.

What happens if a Company doesn’t pay or dispute a Supplemental Invoice in seven days?
If a Company fails to pay or dispute a Supplemental Invoice their account could be suspended.

Refunds, Credits, Disputes

How do credits and refunds work?
If you cancel an Event, Shoot or Tour and have deposited funds into escrow and are not responsible for any cancelation fees you can choose either to accept a credit or a check can be sent to you less the escrow fee (3.9%).

1Cancellation fees apply in the following circumstances:

  • If a Company cancels within five days of the Event/Shoot they will be responsible for paying any confirmed Crew Members in full for the Event/Shoot as well as any service charges and/or escrow fees.
  • If a Company cancels a Tour after the first auto debit date (the Friday before the start of the Tour), they will be responsible for paying any confirmed Crew Members for the first week of the Tour as well as any service charges and/or escrow fees corresponding to that payment"
  • If a Company cancels while a Tour is underway they will be responsible for paying the Crew Member for that week as well as any service charges and/or escrow fees corresponding to that payment.

2Cancellation fees will never exceed the funds deposited into escrow.

What if I have a dispute with a Crew Member over a payment?
If your dispute involves an Event/Shoot you can file a dispute within 7 days after it ends. To do so, go to the payment page for the Event/Shoot and click the Dispute link for the Crew Member in question. You will be prompted to create a message which will also be sent to the System Admin.

If your dispute involves a Tour, you can cancel the the Crew Member’s position on the Tour details page. However, you will forfeit any payments already made to the Crew Member and Show Crew Network as well as those currently in Escrow.

Emergencies/Cancellations

What if I need help in the case of an emergency?
Show Crew Network has an emergency support team available 24/7 for emergency support. This number is only for emergencies only and is not technical support or customer service who can be reached 9-5 CST Monday-Friday, 888-731-6288. The emergency number is 312-733-9349.

What if I need to book a crew last minute?
You can book Crew Members last minute. Any booking within five days of an Event is considered last minute due to the escrow process. Last minute bookings require an account (checking or credit card) to be authorized which will be auto debited if a selected Crew Member(s) accepts your offer.

What if I (Crew Member) need to cancel an Event, Shoot or Tour that I have accepted?
Crew Members can cancel a booking but the hiring Company can leave negative feedback. The best way to avoid negative feedback is to cancel with plenty of time for a Company to find a replacement and use the messaging system to inform the Company.

What if I (Company) need to cancel an Event, Shoot, Tour or Position?
A Company can cancel at any point, but depending on when they cancel they may incur cancellation fees which would be due to both the Crew Member(s) and Show Crew Network.

1Cancellation fees apply in the following circumstances:

  • If a Company cancels within five days of the Event they will be responsible for paying any confirmed Crew Members in full for the Event as well as any service charges and/or escrow fees.
  • If a Company cancels a Tour after the first auto debit date (the Friday before the start of the Tour), they will be responsible for paying any confirmed Crew Members for the first week of the Tour as well as any service charges and/or escrow fees corresponding to that payment"
  • If a Company cancels while a Tour is underway they will be responsible for paying the Crew Member for that week as well as any service charges and/or escrow fees corresponding to that payment.

2Cancellation fees will never exceed the funds deposited into escrow.


How do I cancel an Event/Tour/Shoot?
Click on the Event, Shoot or Tour on your homepage and click cancel on the Event details page.

Can a Company cancel a Tour in progress?
Yes. However, you will be responsible for paying any Crew Members for the current week of pay.

Crew Member Calendar

Why do I need to maintain a calendar on Show Crew Network?
When Companies search for Crew Members our custom search engine checks for Crew Members based on availability, so if you don’t update your calendar you will continue to show up in searches when you can’t work.

How do I edit my calendar?

You can either click on the “edit calendar” menu tab or the “edit calendar” button beneath the calendar on your homepage.

Why do certain dates say SCN on my calendar?
These are your confirmed bookings through Show Crew Network.

Can I unblock dates?
Yes.   Click on the “edit calendar” menu tab or the “edit calendar” button beneath the calendar on your homepage and click on the dates you want to unblock.

Can I block multiple dates at once?
Yes.  You can click and drag across the calendar to block consecutive dates.